Refund policy

NOORIYA RETURN AND REFUND POLICY

NOORIYA wants happy customers only. So, if something isn’t quite right, we’re happy to offer an exchange on full priced items within 14 days* in accordance with our Returns Policy:

  • NOORIYA returns may be eligible for an exchange or a credit. 
  • Refunds are not available for change of mind, for if the item does not fit, or you are not satisfied with the quality.
  • If the item does not fit, you are not satisfied with the quality or you change your mind, items can be returned for a NOORIYA Credit or an exchange.
  • If an item is deemed faulty, NOORIYA will offer to repair, replace or refund the value of the item.
  • All Return or Exchange Items must be in the original condition with tags attached and meet the criteria of our ‘Return Conditions’.
  • Exceptions: We do not accept returns or exchanges on HIJABS, UNDERCAPS, body tops, leggings or headwear for hygiene reasons.

NOORIYA reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.

NEED TO RETURN A NOORIYA PURCHASE?
  • Purchases can be returned by post only. Please note additional return shipping charges will apply. 
RETURN CONDITIONS

All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items which may be returned in accordance with the Faulty item section below.

  • The return must be made within 14 days* of receipt:
    • We will use the tracked delivery date for online purchases as your receipt date
    • original purchase date for in store purchases as per printed receipt
  • You have valid proof of purchase;
  • The items are unworn and in original condition;
  • The items have not been altered, washed, dry cleaned or damaged while with you; and
  • The tag and any other applicable packaging is still attached.
  • Exchanges and items being returned to the warehouse are at the expense of the customer.

NOORIYA reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.

    REFUND CONDITIONS ON FULL PRICED ITEMS:
    • There is no limit on the value of exchanges or credit for online orders. So you can opt for a credit or exchange for all or part of your order if you wish.
    • Credits are only available online at the moment
    SALE/PROMOTIONAL RETURNS:
    • Refunds are not available on sale and promotional items
    • If the size is incorrect, sale or promotional items can be returned for a NOORIYA Credit or an exchange. The return shipping must be paid by the customer.
    • All Sale Return Items must be in the original condition and meet the criteria of our Return Conditions
    • It is considered a “Sale” Item when:
      • marked at a discounted price
      • purchased during a temporary promotion period (One Day sales, discount offers etc); or
      • purchased using an optional coupon or a promotional code
    ONLINE EXCHANGES:
    • Online orders need to be returned to our warehouse
    • There are no refunds, exchanges or credits on an exchanged item. Exchange can only be made once per transaction.
    • All exchange items must be in the original condition and meet the criteria of our Return Conditions
    • There is no exchange or refund on any scarves, hijab caps, tights, body tops or swimwear due to hygienic reasons. 

    If you would like to exchange an item online…

    • State the name, size and colour of the new item on your return form
    • Customer to arrange return shipping and pay for it. 
    • If you are required to pay an additional amount for an exchange, arrangements will be made to have the difference paid for.
    • Please allow up to 5-7 business days to process an exchange
    • We cannot hold stock or guarantee that the item will still be in stock during this time.

    Your return will only be processed when we receive the original item back in accordance with our Return Conditions.

    ONLINE RETURN TIMES:
    • Please allow up to 2-3 business days for returns to be processed once received at our Online Warehouse (as per your tracking number)
    • You will be notified via email once your return has been successfully processed or rejected
    FAULTY ITEMS

    If an item is deemed faulty, NOORIYA will offer to repair, replace or refund the value of item.

    HOW TO REPORT A FAULTY ITEM
    • please send the details of the faulty item to nooriyastore@gmail.com. Please include as much detail as possible and pictures of the fault.
    • You must provide a proof of purchase such as a receipt, order confirmation or bank statement

    1. ASSESSMENT

    • The faulty item will be assessed and the process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department.
    • Once the repairs team has assessed the garment, you will be notified within the 3 week period if the product is deemed faulty or if more time is required for assessment.

    2. OUTCOME

    • If the item is deemed faulty, NOORIYA will offer to repair, replace or refund the value of the item plus delivery charges.
    • If the fault is major you can ask for a refund or replacement rather than a repair

    If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.

     

    CONSUMER GUARANTEES

    All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

    This Policy is to be read in conjunction with our Terms & Conditions and applies to all purchases made online through our website.